These are the service providers ("sub-processors") [legal name not configured] uses to run HopLogs, what they do, and where. We update this page before adding a new sub-processor; customers who asked to be told about changes receive an email.
| Sub-processor | Purpose | Data involved |
|---|---|---|
| Stripe | Payments, invoices, tax calculation | Billing name and address, email, tax ID, payment details (held by Stripe, not by us) |
| Twilio SendGrid | Sending email (sign-in, alerts, receipts, notices) and receiving support email | Email addresses, message content |
| Our object storage provider | Storing screenshots, attachments and exports | Screenshots of monitored pages, files you attach |
| Our hosting providers | Running the servers and databases the Service uses | All data the Service processes |
| GitHub | Optional sign-in with GitHub | Your GitHub user id and verified email |
| Optional sign-in with Google | Your Google account id and email | |
| Cloudflare Turnstile | Optional bot protection on sign-in and checkout, only when enabled | Browser signals needed for the challenge |
| Intuit QuickBooks | Bookkeeping, only when connected | Summarised invoice and payment totals |
Questions about our sub-processors: [contact email not configured].