These terms are an agreement between you and [legal name not configured] ("HopLogs", "we", "us") about your use of HopLogs: the website and status monitoring service at https://hoplogs.io, the customer app at https://billing.hoplogs.io, and the status pages and APIs that come with it (together, "the Service"). By creating an account, ordering a plan or using the Service, you agree to these terms. If you use the Service for an organisation, you confirm you may bind it, and "you" means that organisation.
1. The Service
HopLogs checks the websites, domains and network services you tell it to watch from several locations, records the results, publishes status pages, and alerts the contacts you choose when something breaks. We describe each plan's checks, frequency and limits on our pricing page and in the customer app at the time you order.
We work to keep the Service available and accurate, but monitoring is a best-effort measurement of systems we do not control. A check can miss an outage, or report one that a person in another place would not see. The Service does not replace your own operational judgement.
2. Your account
- You need a valid email address. You sign in with a link or code we email you, or with a linked GitHub or Google account. Keep access to that mailbox and those accounts secure; anyone who controls them can sign in as you.
- You can turn on two-factor authentication, and an account owner can require it for everyone on the account.
- You are responsible for what happens under your account, including what your team members do.
- Tell us at [contact email not configured] straight away if you think someone else has accessed your account.
3. What you may monitor
You may only monitor targets you own or are authorised to test. You must not use the Service to probe, scan, overload or attack systems that are not yours. Our acceptable use policy is part of these terms.
4. Plans, trials and payment
- Prices, billing cycles and any setup fees are shown before you pay. Payments are processed by Stripe; we never see or store your full card number.
- A subscription renews automatically at the end of each billing cycle until you cancel it. You can cancel at any time in the customer app; unless your plan says otherwise, service continues until the end of the period you have paid for and is not refunded pro rata.
- A free trial, when offered, lasts as long as the offer says. One trial per account.
- If a payment fails we will retry it and email you. If it stays unpaid, we may suspend the Service after the notices described in the app, and end it after a further period.
- Prices exclude taxes unless stated. We charge sales tax or VAT where the law requires; business customers outside the United States must give a valid tax identification number, and are responsible for any tax due under reverse charge.
- We may change prices for future billing cycles. We will tell you at least 30 days before a change affects you; it applies from your first renewal after that date.
5. Your data
You own the data you put into the Service and the monitoring results about your targets. You give us the rights we need to run the Service for you: to store, process and display that data, including on the public status pages you choose to publish. How we handle personal data is described in our privacy policy. Business customers may also rely on our data processing agreement.
Status pages you make public can be read by anyone. Do not put confidential information on them.
6. Export and sanctions
You represent that you are not located in, organised under the laws of, or ordinarily resident in a country or region subject to comprehensive United States sanctions, and that you are not on, or owned or controlled by anyone on, a United States government restricted-party list (including the Specially Designated Nationals list and the Commerce Department's Entity List). You will not let any such person use the Service, and you will not use it in breach of export controls or sanctions. We may refuse, suspend or end service, and refuse refunds where the law requires, if we believe these terms are being broken. Our sanctions compliance policy explains what we check.
7. Availability, changes and support
We may change, add or remove features. If we remove something material from a paid plan during a billing cycle, we will tell you and you may cancel and receive a pro-rata refund of the unused part of that cycle. We provide support by email at [contact email not configured].
8. Suspension and termination
We may suspend or end your access if you break these terms, if you do not pay, if your use puts the Service or others at risk, or if the law requires it. Where we reasonably can, we will warn you first and give you time to fix the problem. When service ends we keep your data for the period shown in the app (normally seven days), then delete it, except records we must keep by law (such as invoices and payment records).
9. Warranties and liability
The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose and that the Service will be uninterrupted or error-free.
To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our total liability for any claims about the Service is limited to the amounts you paid us in the twelve months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Changes to these terms
We may update these terms. We will publish the new version here with its effective date, and for material changes we will email you in advance and ask you to accept the new version. If you do not agree, you may cancel before the change takes effect.
11. General
These terms are governed by the laws of the place where [legal name not configured] is established, without regard to conflict-of-law rules, and its courts have jurisdiction, unless the law where you live gives you rights that cannot be waived. If any part of these terms is unenforceable, the rest stays in force. You may not transfer your account without our consent. Questions: [contact email not configured], [postal address not configured].